‹ home

Improving a professional directory to help healthcare sector to better guide their patients.

Area
Healthcare
Year
2024
Role
UX/UI · lead

Disclaimer: In order not to cause harm to the client. I avoided sensible information in this debriefing, those information are only mine and may not reflect the client's view.

Project
Problematics
Limitations
Solutions
  1. I had to contact end users after day one to plan interviews, putting my planning a bit upside down to start the project (we had a very restricted schedule), same for the user tests but I managed them more easily, having already the contacts.
  2. The 5 new pages added a load more work on me, especially the administration ones, but it was important to delve into it, it would have been very hard for the functional analyst to write her US instead.
  3. I did a design system on Figma to help me to accelerate my work, creating components, local variables, modes...
  4. Coped with accessibility in my design.
  5. I had to imagine my mockups on different devices (mobile and computer) even though the selected mockups were only on desktop.
Lessons

It was an intense project, having a limited time (6 weeks) and a fragmented participation (not full time).

Having the user interviews helped a lot to catch what was their actions.

We had all our meetings remotely with the users and client (all based on different locations), it went well and was the best solution for co-creation. It should be done either physically or remotely but the hydrib solution doesn't work well.

Co-create with the client and end-users helped to involve everyone and generate new ideas, that I used for the wireframes for example.

We had great reviews with user tests, a score of 83 with the SUS questionnaire and some greats feedback on what to improve.

Having created a design system fast forwarded the time to shape the UI.

The solution we worked on was well received by most users (department structures, administrators), giving a main website to find the information and reducing the number of individual excel files, structure websites and other. We didn't meet a lot of doctors, but we found out that they would problably not be the target of our solution (they already have their own solution that fits them quite well), that would mean putting away a vast number of professionals.

Tools

Paper: ideation.
Figma: wireframes, mockups, prototypes, minutes.
Miro: user interviews, proto-personas, tree structure, zoning, user tests.

Deliverables

User interview minutes, proto-personas, tree structure, zoning, breakpoints, mockups, user tests minutes.

Next project.